Legal
SMS Terms
The rules for our two-way customer service text program: who it is for, how you join, how often we text, and how to stop.
Section 01
Program name
Pillar Restoration LLC Customer Service Messaging.
Section 02
Program description
Pillar Restoration LLC runs a two-way customer service text program on its business number (248) 453-1543. We send appointment confirmations, crew arrival updates, estimate and schedule notices, invoice notices, and direct replies from our office to people who ask us about reconstruction after water, fire or mold damage. This is not a marketing program.
Section 03
Who can message us, and how you opt in
Any customer, prospective customer or property owner who wants to reach us. You join the program when you:
- Text or call our business number (248) 453-1543, which is published on this website and on our business cards.
- Give your mobile number on a signed estimate or work authorization.
- Give your mobile number to our office or crew and ask us to text you.
Each of these is express consent to receive service-related texts from Pillar Restoration LLC. Consent to receive texts is not a condition of buying any goods or services.
Section 04
Message frequency
Message frequency varies with the stage of your project. A typical project has 3 to 10 text exchanges from first contact to final invoice.
Section 05
Cost
Message and data rates may apply, depending on your mobile plan. We do not charge for messages.
Section 06
How to opt out
Reply STOP to any message to opt out. We honour it at once. You receive one final message that confirms the opt-out, then no more messages unless you opt in again. UNSUBSCRIBE, CANCEL, END and QUIT also work. You can also call (248) 453-1543 or email info@pillarresto.com.
Section 07
How to get help
Reply HELP to any message. You receive our business name, phone number, email and opt-out instructions. You can also call (248) 453-1543.
Section 08
Supported carriers
All major U.S. carriers are supported, including AT&T, Verizon, T-Mobile, U.S. Cellular and their regional brands. Carriers are not liable for delayed or undelivered messages.
Section 09
Privacy
We use your mobile number only to send the service messages described here. We do not sell, rent or share your phone number or text consent with third parties or affiliates for marketing. See our Privacy Policy.
Section 10
Service provider
Twilio Inc. delivers our text messages. Pillar Restoration LLC is the sender and is responsible for the content of every message in this program.
Section 11
Changes
We may update these terms. The current version is always at this address, with its last updated date.
Section 12
Contact
Texts are not monitored around the clock. If life or safety is at risk, call 911.
Pillar Restoration LLC
Metro Detroit, Michigan
(248) 453-1543
info@pillarresto.com